{"id":52818,"date":"2026-09-07T00:00:00","date_gmt":"2026-09-07T00:00:00","guid":{"rendered":"https:\/\/sagradamascota.cl\/?p=52818"},"modified":"2026-10-29T19:32:40","modified_gmt":"2026-10-29T19:32:40","slug":"ruby-fortune-problems-kyc-payments-bonuses-and-login","status":"publish","type":"post","link":"https:\/\/sagradamascota.cl\/?p=52818","title":{"rendered":"Ruby Fortune Problems: KYC, Payments, Bonuses and Login"},"content":{"rendered":"<article>\n<p>It is seven in the morning and you open the login page on your phone before the bus arrives, only to see the welcome bonus still missing from your balance. Most often the cause is a condition attached to the offer that has not been met yet, not a fault on the account.<\/p>\n<h2>Identity checks that stall or get documents rejected<\/h2>\n<p>The upload screen shows your documents as pending or refused, and play stays paused until the check clears.<\/p>\n<ul>\n<li>A photo is blurred, cropped or shows glare across the text.<\/li>\n<li>The name on the document differs from the name on the account.<\/li>\n<li>The document has passed its expiry date.<\/li>\n<li>Only one side of a two-sided document was sent.<\/li>\n<li>The file format or size falls outside what the upload form accepts.<\/li>\n<\/ul>\n<ol>\n<li>Open the verification area and read which document type was refused, so you send the right one next time.<\/li>\n<li>Photograph each document flat on a plain surface in daylight, with all four corners inside the frame.<\/li>\n<li>Make sure the name, date of birth and photo page are sharp and readable at full size.<\/li>\n<li>Send both sides when the document has information on the back.<\/li>\n<li>Use the same spelling of your name as on the account, including middle names.<\/li>\n<li>Upload one clear copy rather than several attempts, since duplicates slow the review.<\/li>\n<li>Take a fresh photo of a valid document instead of reusing an old scan.<\/li>\n<\/ol>\n<p>Contact support when a correct document has been refused more than once without a stated reason.<\/p>\n<h2>Payments declined by deposit or withdrawal limits<\/h2>\n<p>A deposit or withdrawal stops at the confirmation step with a message about limits, even though your balance and details look fine. Ruby Fortune online sets limits per account, per payment route and per period, so the block usually sits in one of those settings.<\/p>\n<ul>\n<li>The amount sits above the ceiling set for that payment route.<\/li>\n<li>You have already reached the allowed total for the day, week or month.<\/li>\n<li>A self-set limit on the account is lower than the amount you are trying to move.<\/li>\n<li>The payment route itself has a lower cap than the one you picked.<\/li>\n<li>The account balance holds funds that are not yet available to withdraw.<\/li>\n<\/ul>\n<ol>\n<li>Lower the amount to a figure that fits the route you are using and submit it again.<\/li>\n<li>Switch to another payment route that accepts the amount you want to move.<\/li>\n<li>Split a large withdrawal into smaller requests if the route caps each one.<\/li>\n<li>Review any deposit or loss limits you set yourself, since they also shape what can move.<\/li>\n<li>Check that the funds came from play that has fully settled on the account.<\/li>\n<li>Keep your payment details in your own name, matching the account holder.<\/li>\n<li>Try the request again at a later point in the limit period rather than repeating it.<\/li>\n<\/ol>\n<p>Reach support when the amount is well inside every limit you can see and the payment is still refused. Players in Canada who signed up through <a href=\"https:\/\/ca-rubyfortune.com\/\">https:\/\/ca-rubyfortune.com\/<\/a> can ask about the account-level limits that apply to them.<\/p>\n<h2>Welcome bonus and free spins that never arrive<\/h2>\n<p>You finish a qualifying deposit and the bonus or free spins do not show in your balance.<\/p>\n<ul>\n<li>The deposit did not carry the bonus code or the offer was not selected before paying.<\/li>\n<li>The minimum qualifying deposit was not met.<\/li>\n<li>The offer had already been claimed on the account.<\/li>\n<li>The payment route used is excluded from the promotion.<\/li>\n<li>The bonus is tied to a first deposit and the account has deposited before.<\/li>\n<\/ul>\n<ol>\n<li>Open the promotions area and confirm the offer shows as claimed on your account.<\/li>\n<li>Repeat the process with the offer selected before you confirm the payment.<\/li>\n<li>Raise the deposit to meet the minimum the offer asks for.<\/li>\n<li>Use a payment route that the promotion accepts.<\/li>\n<li>Allow the bonus to credit before starting play, since it can arrive separately from the deposit.<\/li>\n<li>Keep the account in good standing, as unfinished verification can hold a bonus back.<\/li>\n<li>Avoid claiming two offers at once, because one can cancel the other.<\/li>\n<\/ol>\n<p>Contact support when the offer shows as claimed and no bonus or spins have appeared.<\/p>\n<h2>Login failures and accounts locked after wrong passwords<\/h2>\n<p>The login page rejects your password or tells you the account is locked after several attempts.<\/p>\n<ul>\n<li>The password was typed with a keyboard layout or autocorrect change.<\/li>\n<li>Repeated wrong entries triggered a temporary lock.<\/li>\n<li>The account email or username was entered with a typo.<\/li>\n<li>A password reset was started but never completed.<\/li>\n<li>The account is restricted while a security review is open.<\/li>\n<\/ul>\n<ol>\n<li>Type the password by hand in a plain text field to see exactly what is entered.<\/li>\n<li>Use the password reset link sent to the email on the account and set a new password.<\/li>\n<li>Clear the browser cache or open a private window before trying again on the phone browser.<\/li>\n<li>Wait out the lock period rather than sending more attempts, which extends it.<\/li>\n<li>Confirm the email address on the account is one you can still open.<\/li>\n<li>Keep the new password unique and store it in a password manager.<\/li>\n<li>Complete any security step the account asks for before the next login.<\/li>\n<\/ol>\n<p>Contact support when the reset email never arrives or the lock remains after the waiting period.<\/p>\n<h2>Quick Reference<\/h2>\n<p>The table pairs each problem with the cause seen most often and the first thing to check.<\/p>\n<table border='1'>\n<tr>\n<th>Problem<\/th>\n<th>Usual cause<\/th>\n<th>First check<\/th>\n<\/tr>\n<tr>\n<td>Verification stuck<\/td>\n<td>Unreadable or expired document<\/td>\n<td>Which document type was refused<\/td>\n<\/tr>\n<tr>\n<td>Deposit declined<\/td>\n<td>Amount above the route limit<\/td>\n<td>The limit set for that payment route<\/td>\n<\/tr>\n<tr>\n<td>Withdrawal declined<\/td>\n<td>Period limit already reached<\/td>\n<td>Totals moved in the current period<\/td>\n<\/tr>\n<tr>\n<td>Bonus not credited<\/td>\n<td>Offer not selected or code missing<\/td>\n<td>Whether the promotion shows as claimed<\/td>\n<\/tr>\n<tr>\n<td>Account locked<\/td>\n<td>Repeated wrong password entries<\/td>\n<td>Whether a reset email was requested<\/td>\n<\/tr>\n<\/table>\n<p>Each row points to a setting the player controls, so the first check is often enough to find the cause. A refused document is almost always a photo quality issue rather than a problem with the document itself. Payment blocks usually come from the route you picked, not from the account as a whole. Bonus problems trace back to how the deposit was made and whether the offer was active. Login locks are temporary and clear once the waiting period ends. Working through the rows in order saves a second contact with support.<\/p>\n<p>Set your account details, documents and payment method up correctly on one quiet evening, before you play, and most of these blocks never appear.<\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>It is seven in the morning and you open the login page on your phone before the bus arrives, only to see the welcome bonus still missing from your balance. Most often the cause is a condition attached to the offer that has not been met yet, not a fault on the account. Identity checks [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-52818","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/sagradamascota.cl\/index.php?rest_route=\/wp\/v2\/posts\/52818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sagradamascota.cl\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sagradamascota.cl\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sagradamascota.cl\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sagradamascota.cl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=52818"}],"version-history":[{"count":1,"href":"https:\/\/sagradamascota.cl\/index.php?rest_route=\/wp\/v2\/posts\/52818\/revisions"}],"predecessor-version":[{"id":52819,"href":"https:\/\/sagradamascota.cl\/index.php?rest_route=\/wp\/v2\/posts\/52818\/revisions\/52819"}],"wp:attachment":[{"href":"https:\/\/sagradamascota.cl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=52818"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sagradamascota.cl\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=52818"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sagradamascota.cl\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=52818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}